Dynamics 365 Commerce
Unify back-office, in-store, e-commerce, and call center experiences to personalize customer engagement, increase employee productivity, and optimize store operations.
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Engage across traditional and emerging channels
Deliver a rich, personalized, and seamless purchasing experience
Provide exceptional experiences across traditional and emerging channels, or across different business models, scenarios, and personas. Connect digital, in-store, and back-office operations on a unified commerce platform.
Offer consistent, frictionless customer engagement
Empower customers to decide when, how, and where they want to purchase—on any device, and across online and offline channels.
Create and manage sales promotions
Centrally manage promotions across all channels, organized by store, catalog, or customer affiliation, using accurate, real-time omnichannel sales and cost data.
Build loyalty and exceed expectations
See a comprehensive view of your customers or partners on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.
Get everything to build and run digital commerce
Create engaging, intelligent digital storefronts
Quickly launch websites using drag-and-drop content authoring and Sitecore CMS integration with an easy-to-use visual page builder.
Streamline management across channels
Get a single view of content, assets, promotions, inventory, and pricing across physical and digital channels—customizations and partner-specific catalogs included.
Enrich the B2B buying experience
Bring the powerful, intelligent, and user-friendly capabilities of B2C e-commerce to your business partners. Enable partner-specific catalogs and customized pricing.
Dynamics 365 Commerce goes end to end
See why Commerce is recommended by Constellation Research for midsized to large-enterprise customers.
Modernize retail store and streamline operations
Maximize profitability
Empower your sales agents with a modern retail POS and AI-driven recommendations, highlighting the right products at the right time and price.
Get an accurate view of inventory
Centrally track product information, categories, assortment, and pricing across channels.
GEnhanced decision making
Make informed, cost-effective inventory supply decisions with advanced analytics and machine learning.
Accurately forecast customer demand
Use actionable insights from historical sales and purchase data to better predict customer needs.