Webinar Invitation: From Disconnected Sales Channels to Unified Customer Experience — Omnichannel Retail with Dynamics 365 Commerce

Are your retail operations still managed through separate systems for stores, e-commerce, inventory, campaigns, and customer experience?

At Pargesoft, we invite you to our webinar exploring integrated, omnichannel retail processes with Dynamics 365 Commerce.

In this session, we will discuss how physical stores, e-commerce, and back-office operations can be managed on a single platform with Dynamics 365 Commerce. We will explore how to deliver a consistent customer experience across all channels, make sales processes more traceable, and manage retail operations more efficiently end-to-end — supported by live demonstrations and real project experiences.

What Will We Cover in the Webinar?

Integrated retail approach with Dynamics 365 Commerce

Managing store, e-commerce, and back-office operations on a single platform

Strengthening the omnichannel customer experience

Unified tracking of sales, inventory, campaign, and customer data

Building a channel-independent, consistent, and traceable shopping experience

Reducing manual workload and data fragmentation in retail operations

Building integrated retail processes within the Dynamics 365 ecosystem

Examples from real project experiences

Who Should Attend?

Retail, store operations, and e-commerce managers

Teams responsible for sales, marketing, and customer experience processes

Organizations looking to manage store and online sales channels in a more integrated way

Companies using or planning to use Dynamics 365 Commerce

Teams looking to manage inventory, campaign, customer, and sales data on a single platform

Decision-makers focused on omnichannel retail, digital transformation, and customer experience

Speaker

Alihan Uyumaz – D365 F&O Team Lead

Event Details

Date: Wednesday, July 29, 2026

Time: 15:00 – 16:00

Platform: Microsoft Teams

Duration: 50-minute presentation + 10-minute Q&A

Event Language: Turkish