Webinar Invitation: Autonomous Era in Customer Service: Dynamics 365 Customer Service and Agentic Customer Service

Are you still managing your customer service processes with manual routing, repetitive requests, and long resolution times?

As Pargesoft, we invite you to our webinar where we will explore Dynamics 365 Customer Service and next-generation agentic customer service scenarios.

In this session, we will discuss the powerful capabilities of Dynamics 365 Customer Service and how customer service processes can be transformed through next-generation scenarios extending from Copilot to autonomous AI agents. Through live examples, you will see how a service model where routine requests are resolved autonomously, while teams focus on more complex and value-added issues, can help shorten resolution times and improve customer satisfaction.

What Will We Cover in the Webinar?

• Core capabilities of Dynamics 365 Customer Service for customer service operations

• Next-generation customer service approach with Copilot and autonomous AI agents

• Automated and autonomous resolution of routine customer requests

• Shortening resolution times and reducing operational workload

• Intelligent service scenarios that improve customer satisfaction

• A process model that enables teams to focus more on complex and critical issues

• Real use cases and live examples

Who Should Attend?

• Customer service directors, managers, and team leaders

• CRM, after-sales services, and call center managers

• Teams responsible for customer experience processes

• Organizations using or planning to use Dynamics 365 Customer Service

• Companies that want to manage customer requests faster, more efficiently, and more measurably

• Executives who want to integrate AI, Copilot, and autonomous agent scenarios into customer service processes

Speaker

Ilker Karaoglu – Director of Dynamics 365 CRM and Power Platform Solutions

This webinar will provide practical and actionable insights for executives who want to make customer service processes smarter, faster, and more scalable, while enabling teams to focus on more strategic issues by managing routine requests through autonomous structures.

Event Information

• Date: June 24, 2026, Wednesday

• Time: 15:00 – 16:00

• Platform: Microsoft Teams

• Duration: 50-minute presentation + 10-minute Q&A

• Event Language: Turkish